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MORE Customer Rewards Program - Frequently Asked Questions



What’s MORE?

MORE (Missouri Rewards) is an exclusive Missouri Farm Bureau Insurance customer rewards program. By insuring a vehicle, home or farm with us, clients earn points redeemable for products and services in three main categories: Missouri Farm Bureau Products and Services (membership fees and donations to the MFB Foundation for Agriculture); Insurance Loss Prevention Products and Services (emergency kits, fire extinguishers, etc.); and Missouri-wide Agri-Products and Services (food, fiber, bed and breakfast stays, etc.).


Am I a MORE member?

Missouri Farm Bureau Insurance customers who purchase and maintain a qualified insurance policy for 2 years or more are automatically enrolled in the MORE program.


How do I earn MORE points?

Missouri Farm Bureau Insurance customers earn MORE points for each dollar of premiums paid during the calendar period on qualified policies. The points earned per dollar of paid premium vary based on the account loss experience. The customer account must have at least one active, qualified policy on the date on which points are awarded. If this qualification is met, points will be awarded for paid premium during the calendar year for all other qualified policies regardless of their status at the time of the point calculation. The primary membership to which the qualified policy is assigned determines the MORE account to which the points are awarded. Accounts without an active, qualified policy on the date on which points are awarded will earn zero points. If the account does not have an active qualified policy on the date on which points are awarded but later reinstates such a policy, zero points will be awarded on reinstatement. Any points that were earned for the calendar year are forfeited.


What is a qualified policy or qualified line of business?

Private passenger auto insurance policies or "Protector" policies (farm or home) underwritten by Farm Bureau Town & Country Insurance Company of Missouri. Along with New Horizons private passenger auto policies or New Horizons Safeguard policies (farm and home) underwritten by New Horizons Insurance Company of Missouri.


What is a MORE vendor?

Missouri-based businesses offering products and/or services related to insurance loss prevention or agri-products and services.


How do I use MORE points?

Purchases of products or services in the following categories may qualify for point redemption.
  • Missouri Farm Bureau membership fees and donations to the Foundation for Agriculture
  • Insurance loss prevention products such as emergency kits, fire extinguishers, etc.
  • Insurance loss prevention services purchased from a MORE vendor such as alarm systems, flue cleaning, etc.
  • Missouri-based agricultural products and services purchased from a MORE vendor including food, fiber, agri-tourism venues, etc.
For a complete list of qualified purchases, see the redemption form.


How do I redeem MORE points?

Purchase and make payment for an approved product or service through a qualified, active MORE vendor or approved retailer then seek reimbursement from Missouri Farm Bureau Insurance. Redemption requests may be submitted online at www.mofbinsurance.com/Rewards or by mail. The redemption form can be found on the website. Redemptions and supporting documentation must be received within 45 days of purchase. Redeemers must have at least one active, qualifying policy within the last 45 days. Redemption requests must be received within 45 days of the last date on which the qualifying policy was active. A valid receipt containing the name of the business, description of the product and amount of the purchase must be submitted with each redemption form. The receipt requirement is waived for redemption of paid Missouri Farm Bureau membership dues and donations to the Foundation for Agriculture. The minimum amount of any redemption is $10.00.

From whom can I purchase approved products and services? Product or Service Category Examples May be purchased from:
Insurance Loss Prevention Products Fire extinguishers, deadbolt locks, storm shelters, child safety seats, bike helmets and more. For a complete listing see the redemption form. Retailer of your choice
Missouri Farm Bureau Membership Membership fees Local Farm Bureau Office or mofb.org
Missouri Farm Bureau Foundation for Agriculture Charitable Donation Local Farm Bureau Office or mofb.org
Insurance Loss Prevention Services Alarm system installation & monitoring, water shut-off valve installation, flue cleaning, driver safety course, and more. Qualified, active MORE network vendor
Missouri Agricultural Products, Services and Experiences Food, fiber, B&B stays, corn mazes, farm tours, winery visits, and more. Qualified, active MORE network vendor


When are MORE points awarded? When can I use MORE points?

MORE points will first be awarded for the 2016 calendar year in January 2017 and will be awarded annually thereafter. Points may be redeemed beginning January 2017.


Where can I find my MORE point balance?

  • Within the Customer Account Portal
  • At www.mofbinsurance.com/Rewards, click "View Points Balance", then enter your membership number and expiration date
  • The point balance will be displayed on any invoice tied to your membership number


Can I give my MORE points to another person or combine MORE points from another account or membership?

Points may not be transferred to other membership numbers or between membership numbers. Points are awarded to the primary membership number, which is attached to the policy on the date the points are awarded and will remain with that membership number until redeemed or expired.


Can a single purchase from a MORE vendor be redeemed from two or greater MORE accounts?

Yes. For example, a couple has two different memberships and two separate MORE point balances prior to marrying. The couple stays at a bed & breakfast which is a MORE vendor. The total amount spent exceeds the point value of one of the single accounts. The couple may request redemption from both accounts based on the single receipt. The redemption form should specify a portion out of each account. Amounts payable upon redemption will not exceed the total qualifying purchase nor exceed the total value of the available points.


Do my MORE points expire?

Unused points expire after three years. Accumulated points will be surrendered in the event an account fails to maintain at least one active qualified policy* for 45 days or more. All purchases must be made and redemption requests must be received within 45 days of the last active date of the qualifying policy.


What is the value of the MORE points?

2000 points = $1. Points have no cash value outside the MORE network and may not be redeemed for cash without a qualifying purchase. Points are not your property. Points are issued and exist at the sole discretion of Missouri Farm Bureau Insurance as part of a rewards program. Points cannot be purchased. Points may not be assigned, transferred or pledged to any third party. Points may not be transferred by operation of law, such as by inheritance, in bankruptcy or in connection with a divorce.


I have at least one qualified policy. Why don’t I have MORE points?

MORE points are awarded annually to qualified policy holders only after a policy has been in force for at least two years. A customer’s loss history is calculated in the number of points awarded. If the customer has recently experienced loss(es) MORE points will regenerate as the loss history dissipates.

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